FAQs
Questions RCM leaders ask us
How can you predict denials without accessing PHI?
Other than eligibility, patient identity has no effect on adjudication. We strip name, DOB, SSN, address, and the full member ID before analysis, keeping the member prefix, patient age, payer details, and the complete clinical/billing content — provider, codes, modifiers, ICD-10, DRG, rev codes. That's everything a payer's adjudication logic actually evaluates, with no PHI leaving your environment.
What rule sets do you scrub against?
Four libraries: payer medical & reimbursement policies, government guidelines (NCD & LCD), governing billing rules (CCI/PTP edits, MUE units, timely filing, POS validity, ICD-10 specificity), and custom rules built from your own denial history and written by your team in plain English. Every rule shows pass or fail — no black box.
How accurate is the model, and how do you prove it?
99% prediction accuracy, and we prove it the only honest way: every 835 remittance is matched back to the original prediction. Accuracy, precision, and recall are on your dashboard, computed from your claims — not a marketing benchmark.
How does onboarding work? How fast is time-to-value?
Before go-live we run a 6-month lookback on your submitted claims and payment data. Your custom rule set and payer behavior profile exist on day one — clients typically see denial rates cut by more than half within the first few months.
Does it integrate with our EMR / PM system?
Yes — intake via API, RPA bot, or report export, so there's no IT project to start. The optional fix bot applies biller-approved corrections directly inside systems like eClinicalWorks and Athena, with every action logged for audit.
What happens when a payer denies a claim incorrectly?
The AI validates the denial against policy. If the payer is wrong, ClearClaim generates an evidence-backed appeal automatically — and protects your rule set from learning the payer's mistake. If the denial was valid and we missed it, a new custom rule is written automatically so it never slips through again.